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What is Beyond Basic ?
Beyond Basic is a premium multifunctional beauty brand with a focus on simplicity and versatility, going beyond traditional skincare. Our products, such as the SPF + Tint and Moisturizer + Primer, are designed to combine beauty and skincare benefits in one, making them ideal for a streamlined yet effective daily routine. This multifunctional approach helps our customers achieve both skincare and makeup goals without compromising on quality or efficacy
Where do you ship?
We currently ship across India, with delivery to most major cities and towns. For specific delivery locations or any questions, please contact our customer support.
What is the estimated delivery time?
Orders are typically processed within 1-2 business days. Standard delivery takes 3-5 business days, depending on your location.
Why don’t Beyond Basic products contain multiple active ingredients?
At Beyond Basic, we believe in a balanced approach to skincare. Using too many active ingredients can overwhelm the skin and lead to sensitivity over time. Our formulations focus on essentials, providing multifunctional benefits without overloading on actives, ensuring that your skin receives what it truly needs without complexity.
What is your return policy?
Returns are accepted within 7 days of delivery for products in original, unused condition. For details or to initiate a return, please reach out to our customer service team.
What is your Cancellation Policy?
Orders can be canceled before they are shipped. However, for hygiene reasons, cancellations cannot be accepted once the order has been dispatched.
Do your products contain parabens or sulfates?
All Beyond Basic products are formulated without parabens, sulfates, or harsh chemicals, ensuring gentle care for your skin.
How can I track my order?
Once your order is shipped, a tracking link will be sent to you via email or SMS, allowing you to follow your package’s progress.
Do your products contain parabens or sulfates?
All Beyond Basic products are formulated without parabens, sulfates, or harsh chemicals, ensuring gentle care for your skin.
Can I use Beyond Basic products if I have sensitive skin?
Our formulations are crafted to be gentle and suitable for all skin types, including sensitive skin. However, if you have concerns, we recommend performing a patch test before full application.
To do this:
1. Apply a small amount of the product to a clean area of skin, such as the inner forearm.
2. Wait 24 hours and observe for any signs of irritation (redness, itching, or discomfort).
3. If no reaction occurs, the product is likely safe for use.
How do I contact customer support?
For any inquiries, please reach out to us at info@beyondbasiconline.com or through the contact form on our website.