Terms & Conditions

Effective Date: 11th Feb 2025

Welcome to Beyond Basic! These Terms & Conditions govern your use of our website [www.beyondbasiconline.com] and the purchase of our products. By accessing or using our website, you agree to comply with these terms.

1. GENERAL INFORMATION

Beyond Basic is owned and operated by Serapis Corp LLP, a registered company in India. Throughout the site, the terms “we,” “us,” and “our” refer to Beyond Basic.

By using our website, you agree to these Terms & Conditions, our Privacy Policy, and any additional policies posted on our website.

2. ELIGIBILITY

To place an order or use our services, you must:

  • Be at least 18 years old or have parental/guardian consent.
  • Provide accurate and complete personal details.
  • Use our products for personal, non-commercial use only.

We reserve the right to refuse service or cancel orders if we believe the provided information is false or violates these terms.

3. PRODUCT INFORMATION & PRICING

  • We strive to ensure that product descriptions, pricing, and images on our website are accurate. However, minor variations may occur.
  • Prices are subject to change without prior notice.
  • We reserve the right to discontinue any product at any time.

4. ORDERING & PAYMENT

  • All orders are subject to acceptance and availability.
  • We accept payments via credit/debit cards, UPI, netbanking as listed on checkout page
  • By placing an order, you agree to provide accurate payment information and authorize us to charge the total amount.
  • If a payment is unsuccessful, we reserve the right to cancel your order.

5. SHIPPING & DELIVERY

  • We ship across India and selected international locations.
  • Estimated delivery times will be provided at checkout, but delays may occur due to unforeseen circumstances.
  • Once an order is shipped, we are not responsible for delays caused by third-party couriers.
  • If your order is undelivered due to an incorrect address or unavailability, reshipping fees may apply.

For more details, visit our [Shipping & Returns Policy].

6. RETURNS & REFUNDS

  • Due to the nature of skincare products, we do not accept returns unless the product is damaged or defective.
  • If you receive a damaged or incorrect item, contact us within 48 hours of delivery at info@beyondbasiconline.com with order details and photos.
  • Refunds will be processed after inspection and approval.

7. INTELLECTUAL PROPERTY

  • All content, including images, logos, product names, and website design, is the property of Beyond Basic / Serapis Corp LLP and protected by intellectual property laws.
  • You may not copy, modify, distribute, or use our content without written permission.

8. USER RESPONSIBILITIES

By using our website, you agree NOT to:

  • Use our products or website for any unlawful purpose.
  • Share false, misleading, or fraudulent information.
  • Attempt to hack, disrupt, or interfere with our website operations.

9. LIABILITY DISCLAIMER

  • Our products are formulated with safe and effective ingredients, but individual reactions may vary. Perform a patch test before use.
  • Beyond Basic / Serapis Corp LLP is not responsible for any allergic reactions or skin issues arising from product use. Consult a dermatologist if needed.
  • We are not liable for indirect, incidental, or consequential damages arising from product use or website access.

10. CHANGES TO TERMS

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with the effective date mentioned.

11. CONTACT INFORMATION

For any questions regarding these terms, contact us at:
📩 Email: info@beyondbasiconline.com
📍 Address: Express Towers, Nariman Point, Marine Drive, Mumbai, MH 400021